Building a Customer-Centric Culture: The Indispensable Role of Employee Experience by The Human Expe
Providing outstanding Customer Experience (CX) is now a must in today's highly competitive industry, not just a nice-to-have. However, achieving true customer centricity goes beyond simply satisfying customer needs. It necessitates a deep understanding of the intricate relationship between CX and Employee Experience (EX).
The Human Experience Hub by Wardah Harharah eloquently emphasizes the interconnectedness of these two crucial elements. Just as a house needs a strong foundation, a thriving customer-centric culture requires a robust foundation of employee engagement and satisfaction.