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CRM – Concept and Technology of the Modern Customer-Centric World

CRM – Concept and Technology of the Modern Customer-Centric World

Submitted by • March 3, 2020 www.biz4group.com

What is CRM?
The acronym won’t be alien to you, as you must have heard it before!
And you guessed it right; ‘C’ stands for Customer.
But what CRM is? CRM is an abbreviation for ‘Customer Relationship Management’.
It can be called the company-wide ‘Customer-Centric’ business strategy, which is designed to improve revenues and profitability, reduce costs which will lead to an increase in customer loyalty.

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