The Global Customer Engagement Solutions Market size was USD 13.8 Billion in 2021 and is projected to reach USD 26.2 Billion by 2030, exhibiting a CAGR of 10.7% during the forecast period. Customer engagement refers to firms' use of techniques to keep and expand their customer base. It accounts for a significant portion of business communication and contact. Customer service, social networking, CRMs, marketing personalization, web chat, and other customer interaction technologies are all available.