Do you have stubborn clients refusing to pay?

They say patience is a virtue, but like invoice deadlines, patience runs out at some point. Unfortunately, some debtors just won’t budge and have no intention, or perhaps no ability, to make their payments. While we hope we don’t get to this stage, what happens in the debt collection process as you edge closer to arbitration?

If we can stress one thing here – it’s the importance of keeping a paper trail. Record keeping is essential in any business, and in cases of outstanding debts, proof of communications is even more crucial. Having your invoices and receipts at hand is one part of the equation, and if you need to take debt collection to the next step, keeping records of communication with your debtor is extremely important. If in doubt, save, keep and file somewhere where you can locate it easily if needed!

Comprehensive record keeping refers to everything, even if it’s not paper or digital based. Keep note of all communication, including calls, emails and documents. iCollect can record these for you, so that if you do need them for court proceedings, all the information is stored and easily located in one place.