How to Resolve Conflict with your Debtor

As any debt collector knows, being owed funds is a tricky situation to be in. Your priority is getting the money owed to you into your account, but customers are hard earned, and the last thing you want to do is lose a client to a competitor.

Made even more complicated is the issue of debt conflict, where there is disagreement between the debtor and creditor on the details of a payment or invoice. Handling such disputes well can be the difference between keeping and losing a client. With that in mind, here are some tips to resolve conflict with debtors.

Stay Professional

You have a professional relationship with your client, keep it professional as you bring up any disputes. Maintain the level of respect and friendliness that you would normally use; don’t be rude or let any frustrations over the debt show. Using debt recovery software helps maintain a professional relationship with your debtor before conflict arises.