Pharmacies are increasingly becoming the first port of call for healthcare advice

The Pharmaceutical Services Negotiating Committee (PSNC)’s 2022 Pharmacy Advice Audit revealed that more than 1.2 million consultations a week – or 65 million
a year – are now being carried out by community pharmacy teams in England.

This is an increase from 2021, when the audit results suggested that in total pharmacies were providing 58 million consultations per year.

PSNC has published the findings of the audit of over 4,000 community pharmacies carried out earlier this year. During the audit, 82,872 informal patient consultations
were recorded, with the average pharmacy completing 19 consultations per day.

This suggests that more than 1.2 million informal consultations are taking place in community pharmacies in England every week.

The audit helped to quantify the number of informal referrals being made to pharmacies by GPs and NHS 111, with 7,774 informal patient referrals into pharmacy
coming from these routes; grossed up to a national level that means 117,000 cases per week.

These are all referrals that could and should have been made by the NHS Community Pharmacist Consultation Service (CPCS).